Shipping policy

Shipping Policy

Thank you for shopping with Sahara Tea Co.! Here's everything you need to know about our shipping.

Order Processing

All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.

Domestic Shipping (Australia)

We offer the following shipping options within Australia:

Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days

International Shipping

We ship to over 27 countries worldwide. International orders are shipped via Standard International shipping and typically arrive within 7–21 business days depending on your location and local customs processing.

Please note that international customers are responsible for any customs duties, taxes, or import fees that may apply upon delivery.

Tracking Your Order

Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package every step of the way.

Lost or Damaged Orders

If your order arrives damaged or you believe it has been lost in transit, please contact us at saharateacooo@gmail.com within 7 days of the expected delivery date and we will do our best to resolve the issue promptly.